Policy on protection of personal information for the Invisalign-Montreal website

Invisalign-Montreal (“we”) cares about respecting your privacy and protecting your personal information. Invisalign-Montreal is committed to protecting your personal information collected when you use the Invisalign-montreal.com website (the “website”) and to only using it for the purposes for which it was collected.

This privacy policy (“privacy policy”) governs the collection, use, retention, communication, and destruction of information obtained by Invisalign-Montreal concerning users when they access or use the website.

BY ACCESSING THE WEBSITE, YOU CONSENT TO THE COLLECTION, USE, COMMUNICATION, RETENTION, AND DESTRUCTION OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE TERMS DESCRIBED IN THIS POLICY. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THE WEBSITE.

Scope and application

The term “personal information” refers to information that, when taken alone or in combination with other information, allows for the identification of an individual, such as their name, date of birth, email address, and any other information to be treated as “personal information” in accordance with applicable laws. Invisalign-Montreal reserves the right to change this privacy policy at any time without notice. The current version of the privacy policy is available on the website, and its effective date is indicated there.

If changes that significantly alter privacy risks are made to the policy, we will notify you by posting a notice on the website’s homepage. If you continue to use the website after such changes take effect, you will be deemed to have accepted those changes.

We recommend regularly reviewing our privacy policy. Access to the website and its use are governed by the Terms of Use and Sale, which can be found at https://www.Invisalign-montreal.com/terms-and-conditions/. These have been incorporated into this privacy policy by reference.

Information we collect and why we collect if

Personal information that is collected and used includes, but is not limited to, the following purposes:

Website usage data:

• Information about the features used: Invisalign-Montreal may collect certain data regarding website usage, such as the features used or the sections visited.
• Profile information, such as your digital identifiers, passwords, service preferences, language of communication, etc.
• Browser information, such as the type of browser you use (e.g., Microsoft Edge, Chrome, Opera, Internet Explorer, Safari, Firefox) or the website address from which you came if you clicked on an Invisalign-Montreal advertisement.
• Device information, such as the identifier, model, operating system, device status, privacy settings, and other device configurations or settings, location information, or your IP address.
• Location information, including general location information from your IP address and geolocation information from your browser or mobile device if you have allowed sharing of such data.
• Other information from web technology tools, such as cookies and web beacons. This may include information such as a unique identifier and your response rate.
• Operational information, which pertains to how you use different products or services.
• Contact details: including your full name, postal address, email address, and phone number.
• Identity information, including but not limited to age group, gender, income bracket/family income estimate, citizenship, CV.
• Payment and financing data: including information about your credit card, or if you apply for financing online on the Invisalign-Montreal website, certain information about you including your name, social insurance number/driver’s license/health insurance number, bank account number, city, email address, phone number, complete postal address, information about your residence, employment, and income, as well as confirmation of whether you have ever been bankrupt.
• Other information we collect may include information you have provided to us through various means, including but not limited to language communication preferences, demographic data, and interests and opinions through our recorded surveys.
• Enable you to access and use the website properly.
• Allow us to address issues reported by users, including troubleshooting, support, optimization, and website security breach reviews or data restoration.
• Enable us to assess, optimize, and improve the content and features of the Website, including using performance tools provided by third parties such as Google Analytics, which uses cookies to collect aggregated statistical data, to analyze how visitors use a website. These cookies are used to retain non-personally identifiable data. If you do not wish to transmit information to Google Analytics, you can choose to disable the use of your data using the Google Analytics opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout
• For more information about Google Analytics and how this third party processes and manages your personal information, you can consult the privacy policy available at http://www.google.com/intl/fr-CA/policies/privacy/

Allowing us to provide you with advertising content, including retargeting, and to improve the content of our ads and our website so that they are better suited or of interest to the public.

Customizing your experience with us by analyzing data, including examining and studying your applications, operations, and other information to:

• Understand you, understand your needs and activities, as well as knowing the products, services, promotions, offers, and advice that may interest you.
• Target or personalize products, services, promotions, offers, advice, tips, and articles based on the information we have collected, including those collected as part of your digital activities on Invisalign-Montreal’s digital channels.
• If you access one of Invisalign-Montreal’s marketing advertisements, we may also track the advertisement you selected, activity on the site associated with each marketing advertisement, and response rate, which helps us plan future online marketing campaigns. If you access a third-party site featuring an Invisalign-Montreal advertisement, we may use cookies or similar technology to help determine the site you accessed, but we do not track or profile user behavior on that site.
• To promote and market products and services offered by Invisalign-Montreal, our partners, or carefully selected third parties. This includes marketing Invisalign-Montreal’s products, services, or community initiatives on another company’s website, such as remarketing using web technologies. Invisalign-Montreal’s partners and service providers may also use web technologies to collect and use information from Invisalign-Montreal’s sites and other third-party sites to assist us in carrying out these marketing activities. In some cases, the content of this marketing may be based on information we know about you, such as your browsing behavior on Invisalign-Montreal’s sites and third-party sites where Invisalign-Montreal advertisements are presented to you, your Invisalign-Montreal products and services, and information you have provided to us.
• To prevent fraud during the online payment process.
• To measure, in aggregate, the number of people interacting with a digital advertisement.
• To allow us to understand, in general, how you use Invisalign-Montreal’s digital channels.
• To track purchase and payment history and financial institutions used to provide added value to customize your experience with us by analyzing data, including examining and studying your applications, operations, and other information.
• Allowing us to communicate with you and respond to your inquiries and submission requests.
• Allowing us to fulfill your orders and provide you with after-sales follow-up.
• Allowing us to enroll you in one of our initiatives and for follow-ups for contest purposes.
• Allowing you to apply for job opportunities.
• For internal and external verification purposes, we may also check your references.
• Allowing you to provide us with feedback, suggestions, or questions.
• Sending you communications by mail, email, text message, phone, automated dialing, and announcement devices to the numbers you have provided us, fax, other telecommunication channels, social media, or other means. These include marketing or service communications regarding benefits, features, or other information about products, services, or initiatives, within the limits permitted by applicable laws. You can always choose not to receive marketing communications from us. See also Section 7 “Your Rights.”
• Allowing us to communicate with you regarding a request you have made or your experience with our services, products, or our website.
• Allowing you to inform us of any issues regarding the website or services or products provided by Invisalign-Montreal.
• Allowing us to establish your satisfaction through satisfaction surveys.
• To comply with applicable laws and regulations, including requests from government authorities and self-regulatory organizations.
• Allowing us to process your payment.
• Allowing us to process your financing request.
• Allowing us to determine your eligibility for products or services.
• Helping us understand our relationship with you, including how you prefer to conduct your operations and the types of products, services, or offers that may appeal to you or interest you.
• We only use personal information for the purposes for which it was collected.

Cookies: How the are used

When you visit the website, we may introduce a data file on your device, such as a cookie, pixel tags (very small graphic elements), or a similar file. These files allow us to retain certain information about your use of the website, including the date of your last visit, the pages viewed, and files downloaded. They enable us to customize the website to better meet the interests and preferences of our users. These files may also be used by Invisalign-Montreal for targeted marketing purposes to present you with content or ads that we deem may be of interest to you based on your browsing behavior on the website. To the extent that these cookies are not strictly necessary for the operation of our website, we ask for your consent to their use during your first visit to our website. You have the option to disable these cookie files for the future if you wish by managing the configuration options of your browser.

Please refer to our cookie policy at https://www.Invisalign-montreal.com/en/cookie-policy/ for more specific information on the cookies we use, the reasons for their use, and how to remove them from your computer.

How information is stored and shared

Invisalign-Montreal retains personal information for a reasonable period either to properly provide you access to the website, fully respond to your requests and/or process your orders, to achieve the stated purposes, or in accordance with legal provisions, whichever of these deadlines is longer. After this period, we ensure their depersonalization or we destroy them in a manner that ensures protection against unauthorized access or disclosure.

Only relevant staff members may access the data when necessary for the performance of their service-related functions and in accordance with the purposes stated in this privacy policy, subject to the following paragraph.

We never disclose your personal information to anyone outside of Invisalign-Montreal without your consent, except for the following third parties and only if they have implemented appropriate security safeguards to ensure at least the same level of security as ours:

• Our suppliers whose services have been retained to perform certain functions on our behalf (e.g., data processing and storage, sending communications, payment processing, delivery, etc.). In this case, we take necessary measures to ensure that these third parties only have access to information necessary to carry out the agreed-upon services, that they process your information solely for the purposes we have determined, and that they have in place personal information protection measures in accordance with applicable laws and allowing compliance with the same conditions and level of protection as set out in this privacy policy;
• Any entity in the event of a merger, corporate reorganization, or change of control of Invisalign-Montreal, in whole or in part, only if the parties have entered into an agreement stipulating that the collection, use, and disclosure of information are limited to the objectives of the business transaction;
• Any public authority if required by law, or to defend our rights, or otherwise in accordance with the law. If Invisalign-Montreal is required to disclose information or provide a copy of this information to a government agency under a law or pursuant to a court order, Invisalign-Montreal will try to notify you in advance to the extent permitted by law;
• Companies that provide anti-money laundering and terrorist financing verification services, credit risk reduction, and other fraud and crime prevention services and companies that provide similar services, including financial institutions, credit rating agencies, and regulatory bodies with which this personal information is shared.

Hyperlink and third parties

The website may contain sharing or posting options or links to third-party websites or platforms. By using or activating these links or features, you are leaving the website, and your browsing then becomes subject to the terms of use and privacy policy of these third parties. We have no control over these third-party platforms, and the fact that these platforms are listed on the website does not in any way imply our liability.

Security

All data is stored on servers with high security standards, protected against unauthorized use and access by unauthorized individuals. We strive to maintain the necessary physical, administrative, and technical security measures at our offices and information storage facilities. Information is only made available to individuals (employees or agents) who need access to this information to carry out their responsibilities. Invisalign-Montréal makes reasonable efforts to protect your personal information transmitted during your use of the website, including when you make an online financing request or as part of the online purchase process. Specifically, Invisalign-Montréal uses technical and organizational measures to protect your personal information against loss, theft, unauthorized access, and disclosure, both internally and externally to our organization. However, no security mechanism is perfect, and you should be aware that there is always some risk of security breaches. Invisalign-Montréal disclaims any liability regarding the potential disclosure of such information about you, except in cases of negligence on the part of Invisalign-Montréal. It is noted that, in order to reduce the risk of security breaches, no credit card information is stored on the servers used by the website. All data collected as part of your use of the website is generally stored on servers located in Quebec. However, data may be processed by third-party service providers of Invisalign-Montréal located outside Quebec to allow them to fulfill mandates on behalf of Invisalign-Montréal. In this case, Invisalign-Montréal takes reasonable steps to ensure that these third parties are bound by appropriate protection measures, including contractual measures.

Your rights

You have the right to know the purpose of the collection and processing by Invisalign-Montréal of the personal information about you, as well as the right to access this information, update it, and correct it. You can at any time withdraw your consent to the use and storage of your personal information by Invisalign-Montréal. In such a case, however, you may no longer be able to use certain features of the website.

You also have, as applicable, the right to request:

1. that Invisalign-Montréal cease to distribute, de-index, or re-index your personal information, or,
2. as of September 22, 2024, that your computerized personal information collected from you be communicated to you in a commonly used technological format and to any person or entity authorized by law to collect this information. This right does not extend to information that has been created or deduced from your personal information, and we are not required to disclose this information if it poses serious practical difficulties. If you believe that your rights to the protection of your personal information may have been violated, you have the right to file a complaint with the Commission d’accès à l’information du Québec or to seek redress from the courts. Invisalign-Montréal will generally respond to all access requests within 30 days of receiving all necessary information. In cases where we are unable to provide access, or if we need more time to respond to a request, we will notify you in writing. Based on exemptions provided by applicable laws, Invisalign-Montréal may not be able to disclose certain types of information. Where possible, we will redact information that will not be disclosed and provide you access to the remaining information. If we are unable to provide you with access to personal information or to disclose it to you, we will provide you with an explanation, subject to restrictions. In certain circumstances, such as when the request is excessive or unfounded, we may impose administrative fees for access to your personal information. We may also charge for additional copies. We will inform you of any potential fees before processing a request.

Roles and responsibilities

Invisalign-Montréal is responsible for communicating this policy and ensuring that its employees fully comply with all relevant aspects of the notice and accompanying guidelines. Functional or infrastructure units that handle personal information are responsible for ensuring that these activities comply with this policy.

Our Privacy Officer

• develops the personal information protection strategy for Invisalign-Montréal
• designs and maintains the notice, accompanying guidelines, and any other information-related policy or procedure
• serves as the official liaison with federal and provincial commissioners.

Contact us

If you have any questions about this privacy policy, accessing your personal information, or about the collection, use, and disclosure of personal information by Invisalign-Montréal or how you can exercise your rights as outlined above, file a complaint, or update your personal information, please contact our Chief Privacy Officer as follows:

By email: info@invisalign-montreal.com

By mail: 311, Place d’Youville, Vieux-Montréal (QC) H2Y 2B5

We will make our best efforts to promptly address your request.